Refund Policy

This Refund Policy applies to all subscriptions purchased through Terrain, a product of Techsoftnexa LTD, Ghana. By subscribing to Terrain, you agree to this policy.

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Free Trial

All new Terrain accounts receive a 90-day free trial with full access to the platform. No payment is required during the trial period. You are not charged until you actively choose to subscribe after the trial ends.

Subscription Refunds

Because Terrain provides immediate access to a fully functional software platform upon payment, we generally do not offer refunds for subscription fees already paid. This is standard practice for SaaS products.

However, we evaluate refund requests on a case-by-case basis. You may be eligible for a refund if:

• You were charged due to a technical error on our platform
• You were double-charged for the same subscription period
• The Service was unavailable for an extended period (more than 72 consecutive hours) due to our fault
• You contact us within 48 hours of your first subscription payment and have not actively used the platform during that period

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you will not be charged again, and you retain full access until the period ends.

Cancellation does not automatically trigger a refund for the current billing period.

How to Request a Refund

To request a refund, contact us within 48 hours of the charge at:

Email: info@techsoftnexa.com
Subject: Refund Request — [your account email]

Please include your account email address and the reason for your request. We will respond within 2 business days. Approved refunds are processed within 5–10 business days through our payment provider, Paddle.

Founding Lodge Rate

Lodges who subscribe under the founding rate ($299–$999/month locked for 12 months) are subject to the same refund policy. The locked rate applies to the subscription period — it does not affect refund eligibility.

Contact

For any questions about this Refund Policy:
Techsoftnexa LTD
Email: info@techsoftnexa.com
Website: getonterrain.com
Ghana